Shipping policy

Shipping Policy

Order Processing

Orders are processed within 1–3 business days. You will receive a confirmation email with tracking details once your order has shipped.

Delivery Time

Delivery times are estimates and may vary depending on customs clearance and local postal services.

Thailand: 2–3 business days

International: 7–14 business days

Shipping Fees

Free shipping in Thailand. International shipping calculated at checkout. Customers are responsible for any import duties, customs fees, or local taxes that may be charged upon delivery.

Packaging

We use minimal, considered packaging to reduce environmental impact.

Incorrect Address

Customers are responsible for accurate shipping details. We are not responsible for orders delivered to an incorrect address provided by the customer. If you spot an error, contact us immediately at ternbrand.info@gmail.com and we'll do our best to correct it before dispatch.